It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:
The credit note will be issued in the form of a gift card which can be used to purchase a replacement.
Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Please fill out this returns form (click here to download) and include it in your parcel for a credit note.
*Sale items, swimwear and bodysuits are strictly excluded.
* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.
*Should our return policy not been honoured, the item will be sent back with charges payable by the customer.
* All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is deemed faulty, you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
RETURNS FROM UNITED STATES OF AMERICA & NEW ZEALAND
RETURNS FROM CANADA
If you looking to return from a Canadian address, you are welcome to send to the following address with your postal service of choice:
C/-SEKO Omni Channel Logistics
1550 Charles Willard Street
Carson, CA 90746
Please fill out this returns form (click here to download) and include it in your return package.
Please contact our team at firstname.lastname@example.org with your return enquiry for instructions.
Please note: All returns will take approximately 2-4 business days from date of delivery to us to be processed. We appreciate your patience!
For all other exchange and refund enquiries, please contact us at email@example.com