Returns

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if:

  • The item does not fit you,
  • You are not satisfied with the quality,
  • Or, you have simply changed your mind.

      Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:

      - The item is unworn and in original condition with all the tags still attached,
      - The item has absolutely no marks or stains (including makeup and spray tan),
      - Bodysuits or swimwear must have the hygiene sticker in place,
      - The item is returned to us within 30 days from delivery date.
      - Earrings cannot be accepted for return.

      PLEASE NOTE:

      There can be possible delays during high volume sale periods. Our team are working hard to process your return as soon as possible and appreciate your patience.


      Please note that items from the MESHKI Outlet (as noted in their product description) cannot be returned unless deemed faulty.

        A MESHKI store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your MESHKI store credit for later since it never expires! We do not currently offer direct exchanges.

        Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

        Please fill out this returns form (click here to download) and include it in your parcel. 

        Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/  

        • We do not offer refunds for change of mind or wrong size choice, however, we can provide you with a credit note equivalent to the price of the item(s) you purchased. 
        • Should our return policy not have been honoured, the item will be sent back with charges payable by the customer. 
        • Final Sale Items cannot be returned unless deemed faulty. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

        REFUNDS

        We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:

        • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to returns@meshki.com.au, and
        • Your claim of the faults have been reviewed and approved by our staff.

        Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.

        In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement. 

        AUSTRALIAN RETURNS 

        Please use the link here to use our return portal. Please fill out this returns form (click here to download) and include it in your return package.

        Or you can post your return to:
        MESHKI RETURNS
        PO BOX 80
        ST. PETERS NSW 2044

        AFTERPAY RETURNS 

        If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is deemed faulty, you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.

        RETURNS FROM UNITED STATES OF AMERICA, UK & NEW ZEALAND 

        Please use the link here to use our return portal. Please fill out this returns form (click here to download) and include it in your return package.

        RETURNS FROM EUROPE

        If you looking to return from a European address, you are welcome to send to the following address with your postal service of choice:

        MESHKI RETURNS
        C/-SEKO Omni Channel Logistics
        Unit 11, Egham Business Park
        Ten Acre Lane
        Egham
        TW20 8EY
        UNITED KINGDOM

        Please fill out this returns form (click here to download) and include it in your return package.

        RETURNS FROM CANADA  

        If you looking to return from a Canadian address, you are welcome to send to the following address with your postal service of choice:

        MESHKI RETURNS
        C/-SEKO Omni Channel Logistics
        1550 Charles Willard Street
        Carson  CA 90746
        USA

        Please fill out this returns form (click here to download) and include it in your return package.

        INTERNATIONAL RETURNS 

        Please contact our team at returns@meshki.com.au with your return enquiry for instructions.

        Please note: Australian returns will take approximately 5-7 business days from date of delivery. Returns from overseas can take 3-4 weeks, if you need this processed sooner, please email hello@meshki.com.au so we can help!