It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:
The credit note will be issued in the form of a gift card which can be used to purchase a replacement.
Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Please fill out this returns form (click here to download) and include it in your parcel for a credit note.
*Sale items, swimwear and bodysuits are strictly excluded.
* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.
*Should our return policy not been honoured, the item will be sent back with charges payable by the customer.
Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a full refund provided:
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.
Please contact our team at email@example.com with your return enquiry for instructions.
Please note: All returns will take approximately 2-4 business days from date of delivery to us to be processed. We appreciate your patience!
For all other exchange and refund enquiries, please contact us at firstname.lastname@example.org